We offerfree shipping worldwide* for orders above $69. For some Islands or difficult access territories some extra charges can be applied.
Shipment will be carried out by our logistics partners DHL Express, Fedex, UPS.
All deliveries sent by NeonsignLife® are insured against theft and accidental damage. We ship worldwide.
We ask for your understanding that we cannot deliver to PO boxes. For partial shipments, the shipping cost will be charged only once.

Most orders are custom made. In general:Free Shipping takes10 - 14 Bussiness daysto produce and deliver your beautiful piece after payment. Depending on the demand, we also offer:

• "Express Shipping", Delivered Within 8- 10 Business Days ( $59.60)
• "Rush Order", Delivered Within 6 - 8 Business Days ($96.80), Contact us to make sure the date.

for an extra charge which can be selected at checkout.Our customers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.

We ship with DHL, Fedex or UPS. They offer Shipping Protection. We don't charge for it; you pay the carrier. The cost is 10.82% of your order, no extra taxes.

For glass or neon signs, buy this service. Otherwise, no refund for shipping damage, and you pay for replacements.

For LED neon signs wider than 40 inches (100 cm), get the protection. Otherwise, no refund for damage, and you cover replacement shipping.

This service covers loss, theft and damage during shipping.

Yes! We offer outdoor - ready signs. When designing, choose the “outdoor” option. Your sign will be specially made and come with a dedicated power supply.

Important: Place it in a shaded spot like under an eave, canopy, or on a balcony. Sunlight shortens its lifespan. Also, for silicone neon signs, normal heat - cold cycles can cause the silicone to crack over time. This is a natural product trait, not a defect.

Note: Dimmers don't work outdoors. Protect your sign from bad weather, and don't mount it on metal.

Our neon signs are crafted from neon flex material—PVC or Silicon piping filled with LED lights—affixed to recycled acrylic boards.

This advanced composition not only replicates the vibrant and bright glow of traditional neon but also enhances durability and affordability. Crucially, it sets Bootent™ LED apart from the materials used by other sellers on platforms like Amazon or Etsy.

We are committed to sustainability:

1. - Our LED lights consume 6 times less energy than traditional bulbs and boast a lifespan of up to 100,000 hours.
2. - We incorporate recycled materials into all of our products.
3. - Our packaging is 100% recycled, eliminating unnecessary plastic.

Bootent™ LED represents a pioneering technology in the neon sign industry.

Fully compliant with FCC, UL, and Prop 65 standards, Bootent™ LED ensures that our customers are investing in a product that not only leads the market in quality and safety but also adheres to the strictest environmental and regulatory standards globally.

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We provide a 2-year free warranty for all our products. All products can be repaired free of charge within the 2-year warranty period. Moreover, regardless of whether it is neon lights, remote controls, power supplies or other related accessories, if they are damaged within two years, we will send replacement parts to customers free of charge.

For all custom neon signs, as they cannot be resold, we are unable to offer refunds.If there are quality issues with custom neon signs during transportation or usage and the products are within the warranty period, we will provide free product replacements for customers.

In cases where malfunctions of custom neon signs are caused by improper use by the customer, such as using indoor - designed custom neon signs outdoors, we can still provide return and exchange services. But the customer will be responsible for the shipping costs.

For custom neon signs, because of differences in lighting conditions, there may be some variances between the pictures and the actual products. We offer standard color wheel cards. If color differences occur when the order is placed according to the customer's requirements, this is not within the scope of after - sales service.