SHIPPING POLICY
We offer free shipping worldwide* for orders above $69. For some Islands or difficult access territories some extra charges can be applied.
Shipment will be carried out by our logistics partners DHL Express, Fedex, UPS.
All deliveries sent by NeonsignLife® are insured against theft and accidental damage. We ship worldwide.
We ask for your understanding that we cannot deliver to PO boxes. For partial shipments, the shipping cost will be charged only once.
Shipment will be carried out by our logistics partners DHL Express, Fedex, UPS.
All deliveries sent by NeonsignLife® are insured against theft and accidental damage. We ship worldwide.
We ask for your understanding that we cannot deliver to PO boxes. For partial shipments, the shipping cost will be charged only once.
Most orders are custom made. In general:
Free Shipping takes 9 - 16 Bussiness days to produce and deliver your beautiful piece after payment.
Depending on the demand, we also offer:
- "Express Shipping", Delivered Within 8 - 9 Business Days ( $78.00)
- "Rush Order", Delivered Within 7 - 8 Business Days ($128.00), Contact us to make sure the date.
for an extra charge which can be selected at checkout.
Our customers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.
The shipping costs refer to the neon installations from the online configurator. For other installations, shipping costs may arise, depending on the form and size.
The shipping costs refer to the neon installations from the online configurator. For other installations, shipping costs may arise, depending on the form and size.
ABOUT Premium Services Package "On-Time Delivery Insurance(Shipping Protection)"
Due to recent order increases, many orders are queuing for production. Purchasing this service ensures your order gets priority production.
According to the new tariff policy in 2025, customs clearance procedures for fragile products have changed. As some of our products are customized with raw materials purchased from abroad, customs declaration issues may arise during the procurement process.
According to the new tariff policy in 2025, customs clearance procedures for fragile products have changed. As some of our products are customized with raw materials purchased from abroad, customs declaration issues may arise during the procurement process.
Our On-time Delivery Insurance(Shipping Protection) is designed for this purpose. We have collaborated with logistics companies and relevant customs authorities to establish a dedicated fast-track customs declaration and approval channel for the customized products of our website customers. For customers who purchase this insurance, we guarantee on-time delivery within the agreed timeframe. If delivery fails, we will provide a refund. We also promise refunds for damaged or lost products during transportation, or delays in import customs clearance.
Note: For customers who do not purchase this insurance, we will not compensate or refund for losses, damages, or delays caused by customs inspections.
Additionally, if package damage or loss is caused by customer loss, logistics provider negligence, or strict customs inspections, we will assist customers in claiming compensation with logistics providers (e.g., DHL, UPS, FedEx), but customers shall directly pursue claims with the respective logistics companies.
Additionally, if package damage or loss is caused by customer loss, logistics provider negligence, or strict customs inspections, we will assist customers in claiming compensation with logistics providers (e.g., DHL, UPS, FedEx), but customers shall directly pursue claims with the respective logistics companies.
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